Return Policy

Return and Exchange Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:

Exchanges Only: We do not offer refunds, but we are happy to offer exchanges for items that meet the conditions below.

Exchange Timeframe: If you are not fully satisfied with your purchase, you may exchange the item within 5 days of receiving it.

Condition of Items: To be eligible for an exchange, the item must be unused, in its original condition, and with all original packaging and certificate.

To initiate an exchange, please contact our customer service team at with your order number and a description of the issue. We will guide you through the process. We appreciate your understanding!

If you have any other questions or concerns please contact us below:

Email: info@halafattal.com

Phone: +971 56 1019930